Privacy Policy
Effective Date: 31 May 2025
Frequently asked questions
Here are some common questions about our company.
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing sufiyandeveloper08@gmail.com, you will get a reply within 24 hours. Or you can also use the "contact Us" button by clicking on the three lines on the home page of the website. If you need a contact number, mail us and you will get a contact number as well. Our team is ready to solve any problem you may have.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
1. Order Cancellation:
- Orders can be canceled within 12 hours of placing.
- If the order is already shipped, cancellation may not be possible.
- Email us for cancellation: sufiyandeveloper08@gmail.com
2. Return Policy
At Sufiyan Clothing Store. customer satisfaction is our top priority. While product exchange may not be available in all cases, we do offer a return option under specific conditions.
You are eligible for a return if:
☆ The product is damaged, such as torn fabric or broken buttons
☆ The product is significantly different from the description or. images
☆ You have received a wrong item
To initiate a return, please contact our customer support team within 3 days of delivery. The product must be unused, in its original packaging, and with all tags intact.
We reserve the right to reject return requests that do not meet these conditions.
Thank you for understanding and shopping with Sufiyan Clothing Store.
3. Refund Policy:
- Refunds are eligible for canceled orders, damaged or incorrect products.
- Refund Processing Time: 3–4 working days after approval.
- Refund will be issued to the original payment method.
4. Shipping Policy:
- We deliver products in 8–14 working days depending on location.
- Tracking details are sent via email after dispatch.
5. Important Notes:
- Refunds on COD orders will be done only in case of valid issues.
- Fake or dishonest refund requests will be rejected.
At Sufiyan Clothing Store (https://www.sufiyan-clothing-store.com), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
1. Information We Collect:
- Personal details: Name, email, phone, shipping & billing address
- Payment details via Razorpay (no card details stored)
- Technical info: IP address, browser, cookies
2. How We Use Your Information:
- To process and deliver your orders
- Customer support and service
- Improve site performance and user experience
- Legal and security purposes
3. Payment & Order Processing:
We use Razorpay for secure transactions. If you select "Wire Transfer", your order is processed as Cash on Delivery (COD).
4. Cookies and Tracking:
We use cookies to personalize your experience and improve our service. You can disable cookies from your browser settings.
5. Information Sharing:
We do not sell your data. Data is only shared with:
- Razorpay (for payment)
- Shipping providers
- Legal authorities if required
6. Your Rights:
You have rights to access, modify, or delete your data. Contact us at: sufiyandeveloper08@gmail.com
7. Data Retention and Security:
We retain your data only as long as necessary and follow best security practices.
8. Changes to this Policy:
We may update this policy anytime. Changes will be posted on this page.
9. Contact:
Email: sufiyandeveloper08@gmail.com